Volusion Live Chat Software offers live web chats for businesses who have an online presence and need to offer live support to their customers.

Live Chat is a great web feature to include if your product is complex and needs explanation, or if people need help during the buying process. Written FAQs and forums are excellent resources, but sometimes you just need to talk to somebody. And Live Chat is a great alternative to the telephone. It’s a convenience for customers that can give you an edge over your competition and increase conversions.

The free Volusion Live Chat version offers a free chat application for your computer. You download and install it in a few minutes. When you sign into the application, customers know automatically that you are online and available to chat.

You have the ability to chat with 5 people at once, from one department. And you can customize the online and offline messages that people see. You can upload your own logo and your own “LiveChat” buttons or use the free ones provided. Just copy and paste the code into your website‘s HTML code and you’re done.

I installed this on my website for testing purposes. Volusion Live Chat was simple to install and use, and I liked it so much that I kept it on my website. I look forward to chatting with potential and current clients about web and graphic design.

Tags: customer support, free, live chat, online chat, software review, Volusion, web chat, Web conversions

This entry was posted on Sunday, January 11th, 2009 at 4:08 pm and is filed under Live chat software, Uncategorized, Web conversions, Website Content. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.